Pueblo's Crime Search Is Still Online, but Recent Incidents Are Missing

On October 6, more than three weeks after our first email, The Pueblo Ledger sent a third message to the Police Department, Police Records and City Manager's Office, again copying City Council members and staff. It went out at 11:21 a.m. At 11:46 a.m., Mayor Heather Graham replied that she believed it was the first time she was seeing the message, that she had asked City departments what was going on, and that she would follow up.

At 3:19 p.m., Pueblo Police Capt. Antoinette Ramos, the department's public information officer, sent written answers to the questions from our September emails. In the department's words:

• The old portal: “While pueblo.policetocitizen.com is technically still available, new incident information is not accessible.” The department added that “technical issues with the online reporting tool resulted in a separate, interim solution being developed and we ceased routing and referring citizens to this resource in March of 2026. This was a collaborative decision of the project team.”
• A current source for residents today: “While there is a specific URL for the replacement site, it has encountered several functionality challenges. We wish to refrain from referring citizens there until we are satisfied with the reporting accuracy and ADA compliance.” The department did not provide that link.
• ProPhoenix: “Yes, a public portal was included with ProPhoenix.” The department said it is “optimistic about bringing the new site online within the next 60 days.”
• Who is responsible: “The project is managed collaboratively by a team comprising members from multiple departments.” No individual official was named.
• City web pages: “Outdated information has been removed or corrected.”
• Quarterly crime reports: “We are not aware of quarterly crime reports ever being posted publicly but will consider this for future public transparency.”

What we found when we checked

We re-checked the portal and City pages at 4:39 p.m. on October 6, about 80 minutes after the department's reply:

• The P2C home page still says configuration of Citizen Services “is underway” and that incidents from April 22, 2025 and later “will generally not be available through the current service.” Event Search still says those incidents “will generally not be displayed.”
• The City's Police Records page still links residents to police.pueblo.us/P2C.
• The City's Crime Analysis Unit page still says the unit's analyst “produces quarterly and annual crime statistical reports for command staff and the community.”

The March 2026 date fits archived copies of the City's Police Department page: the P2C service tile was there on January 13, 2026 and gone by July 13, 2026.

Records request answered

The City Clerk completed our records request (CORA-2026-449) on September 25. The response included the City's ProPhoenix agreement, the resolution approving it, and a May 2023 Purchasing committee recommendation form. The Clerk wrote that Purchasing does not have final plans, change approvals or meeting minutes. For the part of the request that asked for notices or instructions to residents about a replacement, the Clerk wrote that “the Purchasing Department does not have any information.”

Where this leaves residents

By the department's own account, the City's public search has been missing incidents since April 22, 2025, more than 17 months. A public portal was included in the ProPhoenix purchase, but it is not live. Police stopped referring residents to the old service in March 2026, and the City has not pointed us to any public notice of the change. No single official is named as responsible, and the launch estimate is a hedged “within the next 60 days,” which would be early December. We will check the portal then and report what we find.

An earlier version said the entire public search was gone and that City P2C instructions remained online. Both statements were too broad: the P2C portal and Event Search menu are live, although recent incidents generally do not appear, and the City instructions URL now returns a 404. We have corrected the headline and account below.

On September 13, 2026, The Pueblo Ledger emailed the Police Department, Police Records and City Manager's Office, copying several City Council members and other City staff. We asked when P2C Event Search stopped working, whether the City has a replacement, who is responsible for the public-access portion of the system change, and when the City's outdated instructions will be corrected.

As of September 22, we had received no acknowledgment or substantive reply to that message. We sent a follow-up email to the same City recipients that day, asking for acknowledgment by September 25 and a written answer by September 29.

We also filed a Colorado Open Records Act request with the City Clerk on September 22 (reference CORA-2026-449). It seeks existing ProPhoenix contract and module records, decisions and project records about ending public P2C Event Search access, and notices or instructions about a replacement. The Clerk completed that request on September 25; see the October 6 update above. The separate question in our email remains: where can residents find a current, searchable, official view of Pueblo Police incidents? We will publish the City's answer, an exact replacement link, or a correction here if one is provided.

P2C was not an obscure experiment. The Police Department described it as a public service.

In its 2021 annual report, the department said P2C allowed residents to search, view and print police reports, file reports online, and submit requests. The Records Section processed more than 2,000 P2C submissions that year, nearly 1,500 of which became police reports. The department said the service was convenient for residents and reduced records-request volume.

The City's former P2C instructions URL returned a 404 when checked September 22 and again October 6. A separate, still-live Police Records page continues to direct residents to police.pueblo.us/P2C. That older address is distinct from the live P2C portal.

The live portal still has an Event Search menu. Its notice says incidents from April 22, 2025 onward generally will not be displayed until the new citizen portal configuration is finished. Residents can still see the feature, but cannot rely on it for a current incident picture.

The gap in current incidents coincides with a major technology replacement inside the Police Department.

The City's 2026 State of the City report says Pueblo Police launched a new computer-aided dispatch system and records-management system in 2025. The City's 2026 adopted budget identifies the replacement as ProPhoenix CAD with an integrated records-management system.

Replacing a core police system is a major project, and public access can require configuration, policy decisions and privacy review. The portal now carries a transition notice, but it gives no firm date for restoring recent incident search. The City also still has an older Records page pointing to the former address.

There is another important fact: ProPhoenix advertises a Citizen Services Program that supports crime mapping, online reporting, crime and fire incident maps, crime statistics and CompStat reports. According to the vendor, agencies can decide which incidents appear and how often they update.

On October 6, the Police Department confirmed that “a public portal was included with ProPhoenix.” The City has not said which public features, such as crime mapping or statistics, the new portal will include, or given a firm launch date.

Pueblo County GIS still publishes an ArcGIS layer called Pueblo County Crime Points 2020–2025. Direct inspection of the public service found 212,650 records, with the newest event dated December 29, 2025. The agency field is overwhelmingly marked PCSD, so this is primarily a Pueblo County Sheriff/dispatch dataset—not a substitute for a current Pueblo Police city search.

Those records should not all be called “crimes.” The dataset includes police calls, traffic events, fire and EMS responses, welfare checks, service calls and administrative activity. Several agency codes appear, but almost all records are coded PCSD. “Public-safety events” is the more accurate description.

The layer's schema metadata was edited after the underlying data stopped changing, but that does not make its incidents current. Three dates matter:

• The newest event in the data: December 29, 2025
• The last apparent edit to the underlying data: February 2, 2026
• The service's reported schema-edit date: February 24, 2026

Changing an item description or republishing a map is not the same as adding current incidents. We have not identified a complete public 2026 incident feed that supplies the recent events missing from P2C.

This is not a claim that the City publishes no crime information at all.

Pueblo Police continues to publish selected news releases and annual reports. Its Crime Analysis Unit says it produces quarterly and annual reports for the community. Asked where quarterly reports since January 2025 are posted, the department said on October 6 that it is “not aware of quarterly crime reports ever being posted publicly.” State and federal systems also publish agency-level crime statistics after reporting delays.

Those sources are useful, but they do different jobs. A press release covers incidents selected for public announcement. An annual report summarizes a year. State and FBI statistics support broad comparisons. None replaces a searchable, regularly updated public view of neighborhood incidents and calls for service.

Pueblo does not need to expose victims, exact residential addresses, sensitive narratives or active tactical information. A useful public system can protect privacy and still provide meaningful accountability.

The Pueblo Ledger is asking the City to:

1. Restore recent incidents in P2C Event Search or launch a replacement public dashboard.
2. Publish a firm launch date for the new public portal and name the official responsible for it.
3. Correct older City webpages that point residents to the former P2C address.
4. Publish the quarterly crime statistical reports its Crime Analysis Unit page describes, in one clearly indexed location.
5. Release a recurring, privacy-protected CSV or GeoJSON dataset containing broad incident categories, dates, agency, disposition, and neighborhood, beat or generalized location.
6. Say which ProPhoenix public features, such as crime mapping and statistics, the new portal will include.

Locations can be reduced to blocks, neighborhoods, beats or displaced map points. Sensitive categories can be suppressed. Publication can be delayed when needed. The City should explain its choices and provide a usable current source.

Residents use public-safety information to understand their neighborhoods, evaluate claims about crime, decide where community resources are needed and hold public institutions accountable. Journalists, neighborhood groups, researchers and businesses need consistent data to separate trends from anecdotes.

Good public access also helps the Police Department. Pueblo's own annual report said P2C reduced records requests. A sanctioned public dashboard or recurring export would give everyone the same source, reduce repetitive requests and limit the spread of unofficial or misleading crime maps.

Residents need a clear timeline for restoring current incident search.

Residents who want this service restored can send a respectful request to:

• Pueblo Police Department: policedept@pueblo.us
• City records requests: Records@pueblo.us
• Pueblo Police Crime Analysis/RTCC: rtcc@pueblo.us
• City Manager's Office: cityadmin@pueblo.us
• City Council President Mark Aliff: maliff@pueblo.us

Ask the City when the new public portal will launch, which features it will include, where current quarterly reports can be found, and whether a privacy-protected recurring data export will be made available.

This article will be updated if the City publishes a correction or restoration timeline.

The September 22 correction was checked against the live P2C portal, its Event Search notice, the City's former instructions URL and Records page. Earlier reporting used City documents, Pueblo County's public ArcGIS service and ProPhoenix's official product description. The GIS service was queried directly to distinguish event dates from later data and schema edits and inspect agency and event-category fields. The October 6 update quotes written replies from the Pueblo Police Department and Mayor Heather Graham, and was checked against headless captures of the P2C portal, Event Search and City pages 2640, 2093 and 2066 taken that afternoon.

If the City has launched a replacement search or current public feed that we missed, please send the exact link to corrections@puebloledger.com so we can verify it and correct this article promptly.